It Level 3 Apprenticeship 2026 - Bates It

About the role

IT Support Apprentice 💻📱

Are you ready to kickstart your career in the fast-paced world of IT? We’re on the hunt for enthusiastic and motivated individuals to join our team as IT Support Apprentices! If you’re a problem-solver with a passion for tech and a knack for customer service, this is the opportunity for you.

What You'll Be Doing:

• Be the first point of contact for IT issues, chatting with users via phone, remote sessions, and video calls. 📞
• Fix common problems like password resets, account unlocks, and system access. 🔑
• Diagnose and troubleshoot hardware glitches. 🛠️
• Perform basic IT admin tasks – think setting up new accounts or disabling old ones. 🧑‍💻
• Keep track of all requests using our ITSM system, making sure everything's handled with care. ✅
• Route trickier issues to the right specialist teams. ➡️
• Show users how to use handy self-service tools. 💡
• Always put the customer first, delivering awesome value and service with empathy and patience. 😊
• Own your tasks and see them through to the end. 💪
• Answer calls like a pro – confidently, professionally, and aiming for those first-time fixes. 🏆
• Hit our Service Level Agreements (SLAs) – we’ve got targets to meet! 🎯

What We're Looking For:

• Previous experience in a customer-facing role is a bonus! ⭐
• Basic troubleshooting skills. 🧠
• Familiarity with ITIL principles is cool but not essential.
• Top-notch customer service skills. 💯
• Killer communication skills. 🗣️
• A team player who's self-driven, excited to learn, and super enthusiastic. 🎉
• Organised, with great time management and the ability to juggle tasks. ⏱️
• A proactive attitude, always bringing positivity and flexibility to your work. 😎
• Ability to work onsite at Swandean, Monday to Friday.

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Important: You shouldn't already have a qualification at the same or a higher level in a similar subject.
• Got a mix of qualifications and experience that show you're ready? You might still be considered!
• If your qualifications are international, you’ll need an official document comparing them to UK standards.

Working Hours:

• Monday to Friday, 9am – 5:30pm. ⏰

What's In It For You:

• Pension scheme. 💰
• Sick pay. 🤒
• Dress down days. 👟
• Fun team outings. 🥳
• Future Prospects: Potential for a full-time role after your apprenticeship. 🚀

Ready to Apply?

Hit the apply button to learn more! Don't wait too long – applications might close early. Apply now to avoid missing out! ✨

Key responsibilities

• Provide 1st line IT support to customers, including remote assistance and issue resolution.
• Perform troubleshooting and fault diagnostics for IT hardware and software issues.
• Carry out basic IT system administration tasks, such as account management.
• Complete and triage ticket requests using the ITSM, escalating where necessary.
• Maintain excellent customer service, taking accountability and adhering to SLAs.

Skills