Customer Support Technician Level 3 Apprenticeship 2026 - Agency Pilot Crm

About the role

Customer Support Technician Apprentice 🌟

Ready to kickstart your career in tech with a super supportive crew? Agency Pilot CRM, a cool software company in Chapeltown, Sheffield, is on the hunt for a dynamic Customer Support Technician Apprentice. We're the wizards behind Agency Pilot CRM, a top-notch system that helps commercial property pros smash their goals. 🚀

This isn't just a job; it's your chance to become a relationship-building champion, a customer needs guru, and a service superstar, all while helping us rock our mission. 😎

What You'll Be Doing:

• Customer Support: Be the friendly voice and expert hand, helping our UK clients get the most out of our system. You'll be part of a support desk that's powering over 3,500 users in real-time! 📞
• Team Up: Work hand-in-hand with awesome colleagues to deliver the best service possible. We’re all about collaborating on product development, making this a place where you can learn, grow, and thrive. 🌱
• Customer Success: Become a master of keeping our customers happy and loyal. You’ll be brainstorming fresh ideas to keep them engaged with Agency Pilot CRM. 💡

Your Awesome Skills:

• Problem Solver: You’ve got a natural knack for figuring out tech puzzles. 🧠
• People Person: A friendly and professional vibe on the phone is a must. 🗣️
• Communication Champ: You can chat clearly and present like a pro, adapting your style for everyone from support staff to business leaders. ✍️
• Organised & Proactive: You're on top of things, focused, and notice all the little details. ✨
• Eager to Learn: You’re buzzing to pick up new tech skills and non-tech skills too! 📚
• Team Player: You love collaborating, sharing your knowledge, and being a crucial part of the team to boost the customer experience. 🤝

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Important: You shouldn't already have a qualification at the same or higher level as this apprenticeship in a similar area.
• Got a mix of qualifications and experience that show you're ready? You could still be a great fit!
• If your qualifications are from outside the UK, you’ll need an official document showing how they compare to UK standards when you apply.

The Deets:

• Hours: 35 hours per week, Monday to Friday, 9am – 5pm. ⏰
• Pay: Competitive salary. 💰
• Time Off: 20 days holiday plus bank holidays. ☀️

Perks & Future Wins:

• A super friendly, supportive, and close-knit team with awesome social events! 🎉
• Financed charity events. ❤️
• Upon successful completion of your apprenticeship, unlock these benefits:
• Healthcare benefits (including dental and eye care) 🦷
• Discounted gym membership 💪
• Financial planning services 📊
• Employer contribution pension scheme 🏦

What Happens Next?

90% of QA apprentices land permanent jobs after finishing – that's 20% higher than the national average! 📈

Ready to Apply?

Hit that apply button to learn more! And remember, spots can fill up fast, so don't delay! ⏳

Key responsibilities

• Communicate and provide support to clients across the UK
• Collaborate with team members to ensure excellent client service
• Maintain strong customer relationships and loyalty for customer success

Skills