It 1st Line Support Level 3 Apprenticeship 2026 - Leap It

About the role

🚀 IT Support Apprentice 🚀

Are you a tech whiz looking to kickstart your career? We're seeking an enthusiastic IT Support Apprentice to join our awesome team! 🌟

What you'll be doing:

• Answering incoming support calls and making sure everyone gets help ASAP! 📞
• Logging all your epic problem-solving adventures in tickets and keeping track of your time. ✍️
• Giving clients the lowdown on their issues (unless they're super chill with it 😉).
• Crushing your daily task board. ✅
• Knowing when to call in the big guns (aka Second Line support) when things get tricky. 🦸
• Bringing your A-game to our weekly helpdesk meetings. 🤝

What you'll need to bring:

• A solid understanding of Windows Server (think Hyper-V, AD, DHCP, DNS). 🖥️
• Epic PC skills (Windows & OSX are your playground!). 💻
• Savvy router, switch, and firewall configuration skills. 🌐
• Great hardware knowledge – you know your stuff! 🔧
• Awesome IP and TCP/IP knowledge (Network+/CompTIA level preferred). 🧠
• A super patient and friendly phone manner. 😊
• Top-notch troubleshooting skills to solve any puzzle. 🧩

Entry Requirements:

• 3 GCSEs at grades 4+ (A-C) in any subject.
• GCSE Maths and English at grades 3+ (D or above).
• Important: You shouldn't already have a qualification at the same or a higher level in a similar field.
• Got international qualifications? No worries, just provide official documentation comparing them to UK standards.

Work Perks:

• Hours: 40 hours per week. ⏰
• Holiday: 33 days (including bank holidays!) 🌴
• Support: 24/7 counselling and financial advice helpline. 🆘
• Flexibility: Hybrid working – mix it up between home and the office! 🏡🏢
• Treats: Free fruit, coffee, tea, and snacks. 🍎☕
• Fun: Awesome company socials! 🎉

Your Future:

• 90% of our apprentices land permanent jobs after finishing – that's 20% above the national average! 🚀 Your career starts here!

Ready to apply?

Hit that apply button to learn more and get your application in! Don't wait too long, as roles can fill up fast! ⏳

Key responsibilities

• Take all incoming support calls.
• Log tickets for each call and record all time spent on issues within the ticket.
• Provide daily updates to clients on any issues raised that are not fixed on first contact.
• Monitor your Task Board daily.
• Escalate to Second Line when necessary.

Skills