Digital Helpdesk Level 3 Apprenticeship - Rm Education
QA Limited · Scotland · ML4 3FB
About the role
Level 3 Digital Support Technician Apprentice - RM Education 🚀
About RM Education:
We're not just about our own tech; we're the go-to for all the top technology brands, partnering with major hardware, software, and freeware providers. Plus, through our Education Resources companies, we deliver awesome, high-quality resources for Early Years, Primary, and SEN settings. We also team up with assessment bodies across the UK and internationally for exam marking solutions. 📚💻
What's in it for you? 🤔
We're on the hunt for a driven individual with a serious passion for technology to join our buzzing IT department. You'll be diving into full-time work while smashing your apprenticeship goals. 💥
Your Mission (Should You Choose to Accept It): 🎯
- Be the first point of contact for technical support, offering expert advice and solving problems for South Lanarkshire Council schools over the phone. 📞
- Master remote tools like NetOp or Centrastage to fix issues from afar. 🖱️
- Keep systems bang up-to-date with detailed, accurate call notes in real time. ✍️
- Ensure calls are handled and closed within our speedy service level agreements. ⏱️
- Level up and escalate any challenging issues or customer concerns (some hands-on equipment handling might be needed too!). 🛠️
- Hit the road for site visits to schools to tackle problems we can't fix remotely. 🏫
- Jump into exciting project work like installations and software rollouts. 🌟
- Spot and implement improvements to our tools and processes to boost efficiency and make customers super happy. 🎉
The Loot: 💰
- £18,000 per annum
- 37.5 hours per week, Monday to Friday
- On-site parking 🅿️
- Modern open-plan workspace 🏢
- Our rock-solid apprenticeship program 💪
- Awesome staff events and company incentives! 🥳
Your Future: 📈
Get this: 90% of our QA apprentices land permanent jobs after finishing! That's 20% higher than the national average. Talk about a launchpad for your career! 🚀
Ready to Apply? 👇
Hit that apply button to learn more and submit your application. Heads up: applications might close early, so don't wait to secure your spot! 😉
Key responsibilities
- Provide telephone technical support and problem-solving expertise to establishments.
- Ensure systems are updated on a real time basis with detailed and accurate call notes.
- Progress and close calls in line with contracted service level agreements.
- Escalate any issues on call progression or customer issues.
- Provide support for site visits and participate in project work such as installations and software rollouts.