It Support Level 3 Apprenticeship 2026 - Inetex

About the role

IT Support Apprentice 🚀

About Us:

Inetex is a friendly, professional, and responsive IT service provider for small to medium-sized local businesses. We're all about keeping things running smoothly for our clients, from hardware and software sales to installations and ongoing support. 💻🔧

What You'll Be Doing (Responsibilities):

• Making and taking calls to help out clients. 📞
• Tackling initial customer issues and troubleshooting problems. 🤔
• Setting up and configuring new systems. ⚙️
• Visiting customer sites and chatting with them in person. 📍
• Working with software like Office 365, on Macs and PCs, and tackling servers and on-premise setups. ☁️🖥️
• We work with a variety of industries, including logistics, freight, accountancy, and engineering. 🚛📊🏗️

What We're Looking For (Desirable Skills):

• You're a great communicator. 🗣️
• You're always on time. ⏰
• You've got awesome customer service skills. 😊
• You're adaptable and can roll with the punches. 🤸
• You're a pleasure to be around (personable!). 😎
• You can handle challenges and bounce back (resilient!). 💪

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• IMPORTANT: You must not already have a qualification at the same or a higher level in a similar subject.
• We can also consider a mix of qualifications and experience that show you're ready to learn!
• If you have international qualifications, you'll need an official document comparing them to UK standards. 🌍

Your Schedule (Working Hours):

• 9am – 5pm (Monday to Friday) 🗓️

What's In It For You (Benefits):

• Private medical insurance. 🏥
• Flexible working options. 🔄

Your Future with Us (Future Prospects):

• This apprenticeship can lead to full-time employment with opportunities for progression and career development within Inetex! 📈

Ready to Apply?

Hit that apply button to learn more and submit your application! Don't wait too long, as we might close applications early. 🏃💨

Key responsibilities

• Handling inbound and outbound phone calls
• Troubleshooting initial customer problems
• Installing and configuring new setups
• Conducting site visits and interacting with customers
• Setting up software, including Office365, on various systems

Skills