End User It Level 3 Apprenticeship 2026 - Cybit
QA Limited · North East · NE27 0QJ
About the role
IT Support Apprentice at Cybit 🚀
Ready to kickstart your tech career? We're looking for motivated and enthusiastic individuals to join our growing End User Support team at Cybit! If you're a problem-solver with a passion for technology and a knack for helping others, this could be your dream apprenticeship. 💻✨
What You'll Do:
- Be the first point of contact for our amazing customers, offering top-notch technical support via phone, email, and our customer portal. 📞📧
- Become a tech detective, gathering all the deets on customer issues and logging them accurately. 🕵️♀️
- Prioritize and conquer tech challenges, making sure we hit our service goals. If things get tricky, you'll know who to call for backup! 💯
- Help out with cool admin tasks, like getting things packed and shipped. 📦
- Solve tech puzzles using your growing skills with things like Windows, Active Directory, Microsoft 365, and Citrix. 🧠
What We're Looking For (Skills & Traits):
- Tech Savvy (or Eager to Be!): A basic understanding of Windows 10 and Microsoft Office 365 apps is a bonus, but a burning desire to learn is key! 🔥
- Customer Champion: You've got a friendly vibe and can explain techy stuff in a way everyone gets. 🤗
- Go-Getter: This is an apprenticeship, so a hunger to soak up knowledge and level up your skills is a must! ⬆️
- Adaptable Ace: Tech is always changing, and so are we! You can roll with new trends and technologies. 🔄
- Reliable Rockstar: You're dependable, hardworking, and know how to manage your tasks like a boss. 👑
- Communication Pro: You can chat and write clearly with colleagues and customers. ✍️🗣️
- Team Player: You love collaborating with others to get the job done. 🤝
- Tech Enthusiast: You're genuinely excited about IT and want to build a career in this awesome industry. 🌟
Entry Requirements:
- 3 GCSEs (or equivalent) at grade 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grade 3+ (D or above).
- You shouldn't already have a qualification at the same or higher level in a similar subject.
- Got international qualifications? Just bring official proof of how they compare to UK grades.
The Perks:
- Full-time hours: 37.5 hours per week.
- Awesome benefits package including a bonus scheme, pension, generous annual leave (34 days inc. bank holidays – with options to buy more!), healthcare cash plan, electric car scheme, cycle to work scheme, and more! 🎁
Your Future at Cybit:
- Grow Your Skills: Possibilities to move into 1st, 2nd, or 3rd line support, or even specialize!
- Lead the Way: Opportunities to develop into leadership roles.
- Be a Tech Consultant: Help deliver cutting-edge cloud and IT solutions.
About Us:
Cybit is a thriving IT consultancy with offices across the UK. We're proud to be a Microsoft Gold Partner and boast partnerships with industry leaders like AWS and Palo Alto. Our Managed Services division is all about supporting businesses with top-tier IT, and we also have specialist teams in Data & Analytics and Cyber Security!
Ready to Apply?
Click the apply button to learn more and submit your application. Don't wait too long, as applications may close early! Apply now and let's build something amazing together! 🎉
Key responsibilities
- Providing a high level of customer service to customers via telephone, email, and customer portal.
- Gathering information from customers regarding their incidents and recording accurately on the service management tool.
- Prioritising incidents and requests ensuring they are resolved within service level commitments and escalating them to 1st/ 2nd/3rd line when appropriate.
- Various administration duties such as receiving, packing, and dispatching goods.
- Resolving incidents and requests in a logical and thorough approach, which may include using technologies such as Windows, Active Directory, 365 and Citrix.