It Service Desk Analyst Level 3 Apprenticeship 2026 - Bodycote

About the role

IT Support Apprentice 💻✨

Are you ready to kickstart your IT career and become a tech wizard? 🧙‍♂️ We're looking for passionate, ambitious individuals to join our IT Service Desk as an apprentice! This is your chance to learn the ropes, gain real-world experience, and grow with us.

What You'll Be Doing:

• Be the first point of contact for users needing IT help – answer calls and respond to online requests. 📞
• Log, sort, and track IT issues and requests using our systems. 📂
• Solve common IT problems on the spot, following our guides. ✅
• Escalate trickier issues to the right people when needed. 🚀
• Keep users updated on their support requests professionally and promptly. 📢
• Dive into your apprenticeship program – complete all learning, assignments, and reviews. 📚
• Use what you learn every day to smash your job goals. 🎯
• Be open to feedback and use it to get even better. ⭐
• Follow all our procedures and best practices. 👍
• Keep our ticket records accurate and up-to-date. ✍️
• Help build our knowledge base as you grow. 🧠
• Handle sensitive information with care, following all security rules. 🔒
• Team up with your colleagues to deliver amazing support. 🤝
• Show up as a pro – be reliable, professional, and always customer-focused. 😎
• Don't be afraid to ask questions and get help when you need it. 🤔

What You'll Bring:

• Solid basic computer skills (using PCs, email, apps). 🖥️
• An understanding of what great customer service looks like. 😊
• Great communication skills, both talking and writing. ✍️
• The ability to follow instructions and procedures. 📋
• Basic problem-solving and organization skills. 🧩
• A genuine hunger to learn and develop. 💡
• A professional and dependable work attitude. 💪
• A positive vibe when helping others. 😄

Entry Requirements:

• 3 GCSEs (or equivalent) at grade 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grade 3+ (D or above).
• Please note: You shouldn't have an existing qualification at the same or higher level in a similar subject.
• Got international qualifications? We'll need an official document comparing them to UK standards.
• Don't quite meet the above? A mix of qualifications and experience might still make you a great candidate!

Perks of the Job:

• Work in a supportive, global team focused on skill and growth. 🌍
• We're committed to your development and career progression. 🌱
• Opportunities for internal movement and exploring new roles. 🚶‍♂️
• Build a long-term, evolving career with us. 🚀

Future Prospects:

• Successful apprentices could move into an IT Service Desk Analyst role, depending on performance and business needs. 📈

Working Hours: Monday to Friday, 9am - 5pm (with a 1-hour unpaid lunch break).

Ready to launch your IT adventure? Click 'Apply Now'! Don't wait, applications may close early. ⏳

Key responsibilities

• Act as a first point of contact for IT support via phone and self-service portal.
• Log, categorise, prioritise, and update incidents and service requests within the ITSM tool.
• Resolve common IT issues at first contact, following documented procedures.
• Participate fully in the apprenticeship programme, completing required learning and applying knowledge.
• Follow approved standard operating procedures and maintain accurate ticket records.

Skills