It & Digital Services Level 3 Apprenticeship 2026 - Victim Support Scotland
QA Limited · Scotland · G1 4RZ
About the role
IT Modern Apprentice - Digital Services & IT 💻✨
Victim Support Scotland is looking for a motivated Modern Apprentice to join our Digital Services and IT Team! This is your chance to dive into the world of IT support and digital services, learning on the job and building valuable skills. You'll be mentored by our experienced IT Officers and Head of Digital Services/IT, tackling everyday tasks and growing your expertise.
What you'll be doing:
- Helping colleagues with basic IT issues (think password fixes and checking devices) 🛠️
- Logging and updating support tickets 📝
- Assisting with general IT admin, like keeping records up-to-date 📚
- Keeping our IT Hub content fresh and informative 🌐
- Helping manage our IT equipment list and records 📦
- Monitoring systems and flagging anything that needs attention to the IT Officers 👀
- Supporting cybersecurity checks, device upkeep, and software updates 🛡️
- Shadowing IT Officers to learn about O365, SharePoint, and cybersecurity essentials 🧠
- Helping gather data for reports and track our progress 📊
- Boosting your communication skills by chatting with staff and volunteers 🗣️
- Learning to explain tech stuff in a way everyone can understand 👍
- Assisting with ordering new IT supplies 🛒
- Helping organize project documents 📁
- Supporting system improvement ideas by gathering basic information 💡
- Organizing Service Desk documentation for smooth transitions 📂
- Building confidence interacting with colleagues, volunteers, and external partners 🤝
Your responsibilities will also include:
- Keeping all information confidential and following GDPR rules and VSS policies.
- Reporting to IT Officers for daily tasks and development.
- Your apprenticeship programme will be overseen by the Head of Digital Services and IT.
What you'll bring:
- A burning desire to learn new tech skills 🔥
- Great communication skills 📣
- Basic admin and organisation skills 🗓️
- Ability to manage your time with a little help ⏳
- Comfort using computers for school/college (Word, Excel, email, browsers) 🖱️
- A positive attitude and enthusiasm to learn! 😄
- Team player vibes 👋
- Honesty, reliability, and trustworthiness 🙏
- Flexibility to adapt to changes with support 🔄
- Initiative, knowing when to ask for help when needed 🌟
- Experience using computers for school/college work and projects 🎓
- Experience with tools like Teams or Zoom 🧑💻
Bonus points if you have:
- Highers, especially English and Computing 🚀
- Previous work or volunteering experience 💯
- A basic grasp of Windows 10/11 🖥️
- Familiarity with Word and Excel 📄
The good stuff:
- £24,479 per year 💰
- Monday to Friday, 9 am – 5 pm ⏰
- Full support from a QA skills coach and your workplace mentor 👩🏫👨🏫
- Immersive training to close skill gaps 📈
- Nationally recognised qualification (SCQF Level 6) ⭐
- Gain valuable work experience 💪
- A fantastic chance to potentially secure permanent employment (90% of QA apprentices do!) 🎉
Ready to launch your IT career?
Click the apply button to learn more and submit your application. Apply early as positions may close before the deadline! 🏃♀️💨
Key responsibilities
- Provide basic IT support and administrative assistance.
- Contribute to the maintenance and updates of digital systems.
- Assist with data collection, reporting, and project documentation.
- Develop technical skills and professional communication.
- Ensure compliance with confidentiality, GDPR, and organisational policies.