Digital Customer Support Level 3 Apprenticeship 2026 - Manpower

About the role

Join Manpower and kickstart your career with a leading IT client in Erskine! 🚀 We’re looking for driven individuals eager to dive into the world of sales support.

What you'll be doing:

• Be the go-to person for daily helpdesk support, handling ticket requests from sales reps via Outlook. ✉️ You'll prioritize requests for pricing, delivery dates, and more!
• Become a Salesforce pro! 🌟 Manage sales opportunities from start to finish, including creation, updates, and linking tools. You'll also ensure order processing and sales data are on point.
• Get involved in End User Verification (EUV) to confirm eligibility and validate pricing. You'll also process pricing submissions and deal registrations with our partners and clients.
• Team up with Customer Service and Tech colleagues on Microsoft Teams to share business updates on sales opportunities, including revenue forecasts and close dates. 🤝
• Keep our CRM system sharp for accurate pipeline forecasting and update Account Managers and stakeholders on account activity. 📊
• Flex your Excel skills daily! Input business pipelines, prepare reports by evaluating Salesforce data, and provide insights on won and lost opportunities.
• Monitor the Customer Service shared inbox to ensure all requests are handled and service level agreements are met. ✅
• Use PowerPoint to jazz up sales presentations with Salesforce data. 📈
• Navigate the Clari system to connect customers with the right sales rep for any new opportunities.
• Leverage Power BI to provide sales reps with clear reports on their sales opportunities for effective pipeline management. 📊

Your Schedule:

• 35 hours per week, Monday to Friday. 🗓️

Perks & Benefits:

• 28 days holiday per year. 🏖️
• Free onsite parking, unlimited tea/coffee/soft drinks. ☕🚗
• Access to our onsite gym. 💪
• Convenient onsite café. 🍔
• Pension scheme. 💼

Future Potential:

• 90% of QA apprentices secure permanent roles after completion – that’s 20% above the national average! ✨

Ready to apply?

Hit that apply button to learn more! Heads up, applications might close early, so don't miss out! 👇

Key responsibilities

• Provide daily helpdesk support by responding to ticket requests from sales representatives.
• Manage end-to-end sales opportunities and ensure data accuracy and completeness in Salesforce.
• Process pricing submissions, deal registrations, and discount approvals in collaboration with internal and external partners.
• Collaborate with internal teams to provide business updates and maintain CRM for accurate pipeline forecasting.
• Prepare and provide business reports on sales opportunities using various data evaluation tools.

Skills