Digital Support Level 3 Apprenticeship 2026 - Moffat Medical Practice
QA Limited · Scotland · DG10 9JY
About the role
🌟 Digital Support Apprentice at Moffat Medical Practice! 🌟
Ready to kickstart your career in healthcare and level up your digital skills? Join our awesome team at Moffat Medical Practice! We're looking for someone like YOU – warm, organised, and super approachable – to become our new Digital Support Apprentice in Moffat. 🏥✨
What you'll be doing:
As the first point of contact, you'll be the friendly face (and voice!) of our practice, making sure everyone feels welcome and gets the support they need. 🗣️👋 This means:
- Greeting patients at reception, answering calls, and responding to emails with a smile. 😊
- Helping patients book appointments and guiding them to the right services. 🗓️
- Keeping patient records super accurate and up-to-date using our systems. 💻
- Processing prescriptions and referrals like a pro. 📄
- Handling important clinical letters and supporting our daily admin tasks. 📬
- Getting hands-on with Vision (our clinical system!) and mastering its features for managing patient info, appointments, and more. 🚀
- Using DOCMAN to manage incoming clinical correspondence. 📁
- Working with your colleagues using Microsoft Teams and other digital tools. 🧑💻
This is your chance to shine if you love working with people, can handle a busy environment, and are all about giving top-notch patient care. 💯
What you'll bring:
- A genuinely friendly, professional, and approachable vibe. 😄
- Awesome communication and people skills. 💬
- Super organised with an eye for detail. 👀
- Ability to juggle tasks and prioritise like a boss in a fast-paced setting. 🏃♀️
- A true team player who loves collaborating. 🤝
- Resilient and adaptable – can stay cool under pressure! 🧊
- A passion for making patients' experiences amazing. ❤️
- Confident with IT and ready to learn new digital systems. 💡
The Perks:
- Working Hours: 30 hours per week. ⏰
- Generous Leave: 7 weeks' annual leave (pro rata) + 10 public holidays. 🏖️
- Work-Life Balance: Flexible working arrangements to keep things balanced. ⚖️
- Epic Team: A super friendly and supportive environment. 🤗
- Skill Up: Develop amazing healthcare admin and digital skills in a modern GP setting. 📈
Future Opportunities:
Guess what? 90% of our QA apprentices land permanent jobs after finishing – that's 20% higher than the national average! 🏆
Ready to Apply?
Hit that apply button to start your journey! Don't wait, applications might close early. 👇
Key responsibilities
- Act as the first point of contact for patients and healthcare professionals.
- Manage appointments, patient records, prescriptions, and referrals using healthcare and digital systems.
- Process and manage inbound clinical correspondence.
- Support the day-to-day administrative operations of the practice.
- Collaborate effectively with colleagues to support practice workflows.