Digital Support Level 3 Apprenticeship - Ts-uk Ltd
QA Limited · Scotland · G68 0LL
About the role
Digital Applications Support Apprentice 🚀 | Cumbernauld
Ready to kickstart your career and become a digital whizz? ✨ Join TS-UK Ltd, a leading security solutions company with nearly 40 years of experience, as a Digital Applications Support Apprentice! This is your chance to earn while you learn, gain an SCQF Level 6 Qualification, and grow with a supportive, family-owned business. 👨👩👧👦
What You'll Be Doing:
- Be the go-to person for the team mailbox in Outlook, handling customer and supplier emails like a pro! 📧
- Keep our Big Change CRM system on point by logging jobs, updating records, and making sure everything is accurate. 💻
- Allocate exciting jobs to our engineering and installation squads using Big Change CRM. 🛠️
- Process completed jobs for billing, create sales invoices in Sage, and get them uploaded. 💰
- Help create awesome reports for management and clients, turning maintenance reports into PDFs, tracking order book values, and updating the maintenance planner. 📊
- Keep our Excel spreadsheets and reports looking sharp and balanced.
- Occasionally lend a hand to the accounts team with purchase invoices, payments, CIS deductions, and coding in Sage.
- Boost our communication and productivity with Microsoft Teams and Co-Pilot. 🤝
What We Need From You:
- A go-getter attitude – hardworking and dependable! 💪
- Super organised with an eye for detail. 🧐
- Ability to juggle tasks, prioritise like a boss, and stay cool under pressure. 🧘♀️
- Confident communicator with top-notch customer service skills. 🗣️
- Familiarity with Microsoft 365 is a plus, but not a deal-breaker! 👍
Your Schedule:
- Monday - Thursday: 8:30 AM – 4:30 PM
- Friday: 8:30 AM – 2:30 PM
Awesome Perks:
- Company pension (if you're eligible!) 📈
- On-site parking – no drama finding a spot! 🚗
- Private medical insurance for peace of mind. 🏥
- A generous 25 days annual leave plus bank holidays. ☀️
- A festive Christmas shutdown (don't forget to save 3 days of leave!). 🎄
- Sickness & Dependants Leave pay. ❤️
Future Prospects:
- 90% of our QA apprentices land permanent roles after completing their apprenticeship – that's 20% higher than the national average! 🎉 Your future is bright with us!
About TS-UK Ltd:
For almost 40 years, TS-UK Ltd has been a trusted name in security solutions. Founded by Terry Lawrence, we've evolved from supplying specialised locks to becoming a leading provider of electro-mechanical locking systems for a wide range of clients across Scotland and the UK. We're passionate about what we do and are excited to welcome a new Digital Applications Support Apprentice to our growing Digital Team!
Ready to Apply?
Hit that apply button to learn more and submit your application! Don't wait too long – applications may close early. Apply now to secure your spot! 🚀
Key responsibilities
- Manage customer and supplier enquiries via the team mailbox.
- Log, update, and allocate jobs using Big Change CRM.
- Process completed jobs for billing and create sales invoices.
- Prepare reports for management and customers, and maintain spreadsheets.
- Provide occasional support to the accounts department.