It Service Desk Level 3 Apprenticeship 2026 - Hybrit Services Ltd
QA Limited · Midlands · NN4 9BG
About the role
🚀 Launch Your IT Career: Service Desk Apprentice at HybrIT! 🚀
Hey there! Ready to dive into the exciting world of IT? 💻 HybrIT is looking for passionate individuals to join our Service Desk team as Apprentices. This is your chance to get hands-on experience, learn from a supportive crew, and kickstart a serious career in tech. 🌟
What You'll Be Doing:
You’ll be the first point of contact for our customers, providing essential IT support and becoming a pro at troubleshooting. 🛠️ Expect a varied role where you’ll assist with and even lead exciting internal and customer projects.
Your Mission (Responsibilities):
- Be the frontline hero 🦸♀️, providing up to 2nd-line IT support to end-users, aiming for those satisfying first-contact fixes!
- Get hands-on with cool cloud tech like O365, operating systems, and server apps. ☁️
- Sharpen your basic network administration skills. 🌐
- Log and manage customer issues and requests via phone, email, and our portal using our awesome ITSM tool. 📝
- Deliver top-notch client communication and customer service – make our customers smile! 😊
- Help out with projects like setting up devices, IT moves, and installations (from cabling to servers!). 🏗️
What You Bring to the Table (Skills):
- A burning passion for IT and technology! 🔥
- The drive and talent to learn new tech as it emerges. 💡
- You can work solo like a boss 🧑💻 or be a superstar teammate! 🤝
- Amazing customer service vibes.
- Eagle-eye attention to detail and killer communication skills (written and verbal). 🗣️✍️
- You're a natural problem-solver with sharp analytical skills. 🤔
- A positive attitude and a strong work ethic. 💪
- Master of your time with great time-management skills. ⏰
- Bonus points for: Basic Windows 10, Microsoft Office, and knowing your way around computer components! 😉
Entry Requirements:
- 3 GCSEs (or equivalent) at grade 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grade 3+ (D or above).
- Please note: This apprenticeship is for those who haven't already completed a similar qualification at the same or higher level.
- Got a mix of qualifications and experience? You might still be perfect for us!
- If your qualifications are from outside the UK, please provide official confirmation of their UK equivalency.
The Grind (Working Hours):
- 35 hours per week.
- Occasional travel to customer sites might be needed as you grow. 🚗
The Perks (Benefits):
- 25 days annual leave, stepping up to 30 days + public holidays. 🏖️
- A treat for your birthday! 🎉
- Free on-site gym access. 🏋️♀️
- Flexible hybrid working to keep things balanced. 🏡
- Company sick pay because we care. ❤️
- Awesome company social events! 🥳
- Get kitted out with company clothing (polo shirts & jacket). 👕🧥
- Life assurance (4x salary, up to £250,000) for peace of mind. 🛡️
- Comprehensive healthcare and dental cover. 🦷
- Eyecare cover. 👓
- Employee Assistance Programme (including mental health support) – we've got your back. 🧠
- Company pension scheme. 💰
Your Future at HybrIT:
Join a team at the cutting edge of technology, working on massive projects with the latest Microsoft products. 🚀 You'll gain skills, earn accreditations, and support incredible solutions. Long-term, you could join our Infrastructure Team, become a tech specialist, or even move into consultancy! 🌟
About Us:
HybrIT Services is a booming Systems Integrator and Managed Service Provider. We’re all about putting customers first, delivering quality, and building awesome relationships. We work with everyone from huge corporations to small businesses across all sorts of industries. This means you’ll get exposure to a wide range of sectors and tech solutions! 🌍
Ready to Apply?
Hit that apply button to learn more and submit your application. Pro tip: Applications might close early, so don't wait too long! 😉
Key responsibilities
- Provide frontline IT support up to 2nd line for end users.
- Perform systems administration of cloud technologies, operating systems, and server-based applications.
- Log incidents and service requests from customers via ITSM tools.
- Provide excellent client communication and customer service standards.
- Perform project duties such as device builds, IT moves, and installations.