Digital Help Desk Level 3 Apprenticeship - Otagotech

About the role

🚀 Kickstart Your IT Career with Otagotech! 🚀

Are you ready to dive headfirst into the world of tech and help keep businesses running like a well-oiled machine? 🛠️ We're on the hunt for a motivated and enthusiastic Digital Help Desk Apprentice to join our awesome team. This is your chance to gain epic, hands-on experience, snag a killer qualification, and learn from the best in the biz. 💯 No prior IT experience needed – just bring your passion for tech, your curiosity, and your eagerness to learn! 🧠

What You'll Be Doing:

• ⚡ Providing super-fast, first-line IT support to our customers via phone, email, and remote tools.
• 🗂️ Logging, tracking, and managing support requests like a pro.
• 🧩 Troubleshooting and fixing all sorts of common hardware, software, and network hiccups.
• ⬆️ Escalating trickier issues to our senior engineers with a smooth handover.
• 💻 Helping set up, configure, and deploy laptops, desktops, mobile devices, and user accounts.
• 🔑 Assisting users with everyday IT needs like password resets and access permissions.
• ✨ Contributing to onboarding and offboarding processes by getting devices and accounts ready.
• 💡 Taking part in cool IT projects and customer installations, all while leveling up your skills through our apprenticeship program.

What You'll Bring:

• 🔥 A genuine excitement for all things tech.
• 🗣️ A friendly, confident, and approachable vibe.
• 🧐 Sharp logical thinking and problem-solving skills.
• 🌱 A proactive learner who's eager to grow in the IT industry.
• ✅ A strong sense of responsibility for your work.
• 🔍 Excellent attention to detail – gotta keep those records accurate!
• 🧘 Calmness, patience, and resilience when things get a bit hectic.

The Deets:

• Hours: 35 hours per week, Monday to Friday. 🗓️
• Perks:
• 💰 Competitive apprentice salary with regular boosts.
• 🤝 Dedicated mentoring and support.
• 👴 Company pension scheme.
• 🏖️ 28 days holiday allowance + public holidays.
• 🔄 Flexible working arrangements.
• 🏠 Hybrid working opportunities as you grow.
• 📚 Access to awesome training courses and certifications.
• 💻 Modern equipment and tools.
• 👕 Casual dress code.
• 📈 Opportunities for progression into permanent and senior roles.
• 🌟 Exposure to the latest tech and cloud platforms.
• 🚀 The chance to grow your career with a fast-paced tech company.

Your Future:

90% of our apprentices land permanent jobs after completing their program – that's 20% higher than the national average! 🎉

Ready to Apply?

Hit that apply button to learn more and get started! P.S. Applications might close early, so don't wait too long! 😉

Key responsibilities

• Provide responsive first-line IT support to customers.
• Log, track, and manage incoming support requests using a service desk system.
• Troubleshoot and resolve common hardware, software, and network connectivity issues.
• Escalate more complex technical problems to senior engineers.
• Assist with the setup, configuration, and deployment of devices and user accounts.

Skills