It Support Level 3 Apprenticeship 2026 - Retail Computer Solutions
QA Limited · Yorkshire And Humberside · LS10 1DS
About the role
Ready to kickstart your IT career? 🚀 Retail Computer Solutions is looking for bright, motivated individuals to join our awesome team! 🤝
About the Role:
Dive into the world of IT support! You'll be the go-to person for our clients, helping them with all sorts of software and hardware solutions. 💻 Think of it as being a tech superhero, solving problems and making our customers happy. You'll get real responsibilities from day one, and there's plenty of room to grow with us as we expand. 📈 We're a dynamic crew focused on delivering top-notch support, and your professionalism and dedication will be key to our success.
What You'll Be Doing:
- Be the first point of contact for our amazing external customers. 👋
- Handle first and second-line support – basically, be the first line of defense against tech troubles! 🛡️
- Chat with customers and answer their questions via phone and email. 📞📧
- Keep track of all support requests, like a pro. 📝
- Make sure every customer issue is sorted out quickly and professionally, hitting our service targets. ✅
- Escalate complex problems to the right people (internal and external) with all the necessary info. 🧐
- Always provide the best possible service and technical fixes. ✨
- Install and update software – get hands-on with cool tech! 🔧
Skills That Will Make You Shine (Desirable):
- You've got that customer service magic – you love chatting with people and helping them out. ⭐
- You're confident, friendly, and easy to get along with – building relationships is your superpower! 😎
- Awesome communication skills, both talking and writing. ✍️
- You're a natural problem-solver. 🤔
- You're a whiz with Microsoft Office. 📊
- You're genuinely interested in hardware and software – you know your stuff and want to learn more! 🧠
- You can stay cool and professional, even when things get hectic. 🧘
- You're a team player but can also fly solo when needed. 🦅
- Experience in a customer-facing role (like retail or a call center) is a bonus! 🛍️
- A passion for IT is huge – bonus points if you've dabbled in software languages or Microsoft SQL! 💡
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- You won't have an existing qualification at the same or a higher level in a similar subject.
- We're also open to combinations of qualifications and experience that show you're ready for this!
Working Hours:
- 37.5 hours per week, Monday to Friday, 8:45 am – 5:00 pm.
Perks of the Job:
- Hybrid working: 4 days in the office, with 1 day working from home (Mondays!). 🏡
- Real hands-on experience and responsibility from day one – no sitting on the sidelines here! 🙌
- A supportive and friendly team environment in a growing company. 🌱
- Loads of opportunities to develop your role as the business grows. 🚀
What Happens Next?
Nail this apprenticeship, and there's a potential for a full-time role afterwards! 🥳
About Retail Computer Solutions:
We've been helping retailers across the UK since 1989 with our awesome software solutions, from store systems to head office and warehousing. Our clients are as diverse as our products, and we pride ourselves on top-notch service.
Ready to join the adventure? Click apply and let's get started! ✨ P.S. Apply early – applications might close before the deadline! ⏳
Key responsibilities
- Provide first and second line technical support services to customers
- Respond to customer queries received via telephone and email
- Log and track all support tickets, ensuring records are kept up to date
- Escalate issues to internal and external stakeholders in a timely manner
- Install and update software solutions