It Service Desk Level 3 Apprenticeship 2026 - Extech Cloud Ltd
QA Limited · South East · RH15 9LH
About the role
🚀 IT Support Apprentice 🚀
Location: Burgess Hill, West Sussex
Company: Extech Cloud – your go-to IT experts for small to mid-sized businesses across the South of England! We're all about proactive IT support, cloud transformation, cybersecurity, and creating modern workplaces. Think seamless Microsoft 365, awesome Azure cloud solutions, super-fast VOIP, and keeping data safe. We're tech wizards who believe in making IT simple so teams can crush it from anywhere. 🤝
The Gig: We're on the hunt for an enthusiastic IT Support Apprentice to join our awesome Service Desk team! This is your chance to dive headfirst into the IT world, gain mega valuable skills, and get certified with an ICT Level 3 Apprenticeship, aiming for those coveted Microsoft and Azure certs. 🌟
What You'll Be Doing:
- Be the first point of contact, logging and triaging tickets via phone and email. 📞
- Get new laptops and desktops ready to go for the team. 💻
- Tackle those all-important 1st line support tickets. ✅
- Handle jobs on the workbench. 🛠️
- Help keep our IT documentation on point. ✍️
Bonus Points If You Have:
- That self-starter vibe and can chat easily with customers. 😊
- A confident and professional attitude. 💪
- A real passion for learning new tech and processes. 🧠
- Great interpersonal skills – you're a people person! 👋
- You're a total team player! 💯
- The ability to juggle your workload like a pro. 🤹
- Communication skills that are top-notch. 🗣️
- The knack for adapting to changes and thriving in a fast-paced environment. ⚡
Your Entry Ticket:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- *Important Note:* You shouldn't already have a qualification at the same or higher level than this apprenticeship in a similar subject.
- Got a mix of qualifications and experience that show you've got the basics? You might still be a great fit! 👍
- International qualifications? Make sure you have an official document comparing them to UK standards. 🌍
Why You'll Love Working With Us:
- Epic social events throughout the year: summer parties, Christmas dinners, charity challenges (think footgolf & quiz nights!). 🥳
- Chances to win tickets to the 1901 Club at Brighton and Hove Albion! ⚽
- A loyalty bonus after 5 years of service. 💰
- Cycle to Work scheme to keep you active and save cash. 🚴
- Employment Assistance Programme for support when you need it. 🧘
- We pay for your Microsoft exams – and throw in Amazon vouchers as a bonus! 🎁
- 20 days paid leave + public holidays. 🎉
- Extra holiday days for long service, up to 5! 📅
- 2 extra days off around your birthday. 🎂
- Christmas and Easter gifts to brighten your day. 🎁
- Pension contribution to secure your future. 💼
Your Future Here:
Join our Service Desk team, get mentored by our Manager and Senior Engineer, and support a wide range of customers. You'll build rock-solid skills to become a fully-fledged Cloud Engineer. If we're a match made in tech heaven, there's a strong possibility of a full-time role after your apprenticeship, so you can keep growing with us! 🌱
Ready to Apply?
Hit that apply button to find out more! Don't wait too long, as applications might close early. Apply now to avoid missing out! 🏃💨
Key responsibilities
- Logging and triaging tickets (phone/email)
- New laptop/desktop setups
- 1st line support tickets
- Workbench jobs
- IT documentation