It Support Level 3 Apprenticeship 2026 - Inetex Ltd
QA Limited · South East · TW19 5NW
About the role
Ready to launch your IT career? 🚀 At Inetex, we're a supportive, professional, and customer-focused IT company that powers local businesses with awesome tech solutions. From logistics to engineering, we help diverse industries crush their tech goals daily.
About the Role:
As an IT Support Apprentice, you'll dive headfirst into modern tech alongside experienced pros who've got your back every step of the way. 🧑💻 This is your chance to build a killer long-term IT career, getting hands-on with cloud tech, networking, hardware, software, customer service, and even hitting client sites! ☁️💻
What You'll Be Doing:
Every day at Inetex is a new adventure! You'll be:
- Providing top-notch first-line IT support via phone, email, and remote assistance. 📞📧
- Troubleshooting hardware and software glitches to keep everyone running smoothly. 🔧
- Setting up, installing, and configuring new devices and IT systems. 🖱️
- Supporting Microsoft 365, user accounts, and cloud services. ☁️
- Working with Windows PCs, Macs, servers, and networking gear. 🖥️🍎
- Shadowing experienced engineers on-site for real-world support. 📍
- Building awesome relationships with clients and delivering legendary service. ✨
- Gaining experience across tons of different industries and businesses. 📈
What We're Looking For:
- A genuine passion for IT and all things tech. 🔥
- Awesome communication skills – you can talk the talk! 🗣️
- A friendly and professional vibe. 😊
- A hunger to learn and grow your skills. 🌱
- Great problem-solving abilities. 🤔
- Reliable and always on time. ⏰
- A positive attitude and a strong work ethic. 💪
Bonus Points If You Have:
- Dabbled in building, fixing, or maintaining computers. 🛠️
- Some knowledge of Microsoft Windows or Microsoft 365. 💻
- An idea of how networking works. 🌐
- Customer service experience (from work, volunteering, or school!). 🤝
Entry Requirements:
- 3 GCSEs at grades 4+ (A-C) in any subject.
- GCSE Maths and English at grades 3+ (D or above).
- *Important:* You shouldn't already have a qualification at the same or a higher level in a similar subject. If your international qualifications are different, you'll need an official document comparing them to UK standards. 🌍
Your Schedule:
Monday to Friday, 9am – 5pm. 🗓️
Perks:
- Private medical cover. 🩺
- Flexible working options. 🤸
- A super supportive and friendly team. 🤗
- Loads of ongoing training and development. 📚
- Real opportunities to climb the career ladder. 🧗
Future Prospects:
We're looking for someone to grow with us! Successful apprentices could land a permanent IT Support Technician role after completion, with clear paths for advancement and continued learning. 🌟
How to Apply:
Ready to jump in? Click the apply button to learn more! Heads up: applications might close early, so don't wait too long! ⏳
Key responsibilities
- Providing first-line IT support to customers via phone, email, and remote assistance
- Troubleshooting hardware and software issues and helping customers resolve technical problems
- Assisting with the setup, installation, and configuration of new devices and IT systems
- Supporting Microsoft 365 environments, user accounts, and cloud-based services
- Visiting customer sites alongside experienced engineers to provide hands-on support