Digital Support Level 3 Apprenticeship - Ecclefechan Surgery
QA Limited · Scotland · DG11 3BT
About the role
🌟 Apprentice Administrator - Ecclefechan Surgery 🌟
Ready to kickstart your career in healthcare and make a real difference? Ecclefechan Surgery is on the lookout for a super friendly, organised, and enthusiastic Apprentice Administrator to join our awesome and supportive team! 🎉
You'll be the first point of contact for our patients, playing a vital role in delivering a top-notch, efficient service whether they're popping in, calling up, or emailing us. 📞💻 Your mission? To help patients get the services they need, manage appointments smoothly, and ensure everyone who contacts our practice has a positive experience. You'll also be a whiz at day-to-day surgery admin, keeping patient records accurate, processing prescriptions and referrals, handling correspondence like a pro, and mastering our healthcare and digital systems. 🚀
This is the perfect chance for you if you love helping people, thrive in a fast-paced environment, and are eager to build a solid career in healthcare administration. 💯
What you'll be doing:
- Be the first point of call for patients and healthcare pros – in person, over the phone, and via email. 👋
- Become a pro with Vision, our clinical system for managing patient records, appointments, prescriptions, and medical histories. 🩺
- Keep patient information accurate and up-to-date. ✍️
- Handle all incoming clinical correspondence using DOCMAN. 📦
- Team up with your colleagues using Microsoft Teams and other digital tools. 🤝
- Help with clinical admin tasks, including referrals through the Electronic Referral System (ERS). 📑
- Support workflow management and general admin tasks across the practice. 🏃♀️
What you'll bring to the table:
- A friendly, professional, and approachable vibe. 😊
- Amazing communication and people skills. 🗣️
- Super organised with a keen eye for detail. ✨
- Ability to juggle tasks and prioritise like a champ in a busy setting. 🤹
- A positive and collaborative team player attitude. 👍
- Resilient and adaptable, staying cool under pressure. 🧊
- Committed to delivering outstanding patient care and customer service. ❤️
- Confident with IT and digital systems. 💻
Work Schedule:
- 30 hours per week. 🗓️
What's in it for you:
- A friendly and super supportive team environment. 🤗
- Develop invaluable healthcare administration and digital skills. 📈
- Get hands-on experience in a busy GP practice. 🏥
- Ongoing training and development throughout your apprenticeship. 🌱
- Future Prospects: 90% of QA apprentices land permanent jobs after finishing! That's 20% higher than the national average! 🏆
Ready to Apply?
Hit that apply button to learn more and throw your hat in the ring! 🎩 Please note: we might close applications early if we get loads of interest, so don't wait too long! 🏃♂️💨
Key responsibilities
- Act as the first point of contact for patients and healthcare professionals.
- Manage patient records, appointments, and medical histories using clinical systems.
- Process clinical correspondence and assist with administrative tasks, including referrals.
- Support general administrative duties and workflow management across the practice.
- Collaborate effectively with colleagues using digital communication tools.