It Support Level 3 Apprenticeship 2026 - Csl Data Services
QA Limited · Yorkshire And Humberside · DN12 4LH
About the role
IT Support Apprentice 🚀
CSL Data Services is leveling up the IT game, providing slick, secure, and speedy solutions for our clients. We're all about top-notch service, killer technical skills, and building awesome relationships.
About the Role:
We're on the hunt for a driven IT Support Apprentice to join our crew! This is your chance to get hands-on experience and snag a Level 3 IT Network Technician Apprenticeship. You’ll be supporting both our team and our clients, tackling tech issues, keeping our systems running smooth, and helping us build a secure and efficient IT environment. 💻🔧
What You'll Be Doing:
- Be the go-to for IT support via phone, email, and remote tools 📞📧
- Log, track, and update all your support tickets like a boss 📊
- Unravel ICT problems using the coolest tools and methods 🕵️♂️
- Chat clearly with users, manage their expectations, and know when to escalate 🗣️
- Get systems, software, and network devices set up and configured 🔌
- Help out with desktop setup, repairs, and basic networking 🛠️
- Keep our digital space secure by following best practices and our rules 🛡️
- Assist with managing network and mobile devices 📱
- Keep accurate records of all your awesome work ✍️
- Constantly boost your tech knowledge and skills – never stop learning! 🧠
What We're Looking For:
- A serious passion for IT support and networking 🔥
- A solid foundation in IT knowledge 💡
- You're a natural problem-solver 💪
- Killer organization and time management skills ⏰
- You can communicate like a pro 💬
- You can rock it solo or as part of a team 🤝
- A professional, customer-first attitude 💯
- Driving licence (a must!) 🚗 and your own vehicle (a bonus!)
Entry Requirements:
- 3 GCSEs (or equivalent) at grade 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grade 3+ (D or above).
- Important: You shouldn't already have a qualification at the same or a higher level in a similar subject to this apprenticeship.
Got Experience? Let's Chat!
If you've got relevant qualifications or work experience that shows you're ready to crush this apprenticeship, we want to hear from you! We're open to considering a mix of qualifications and experience that proves you've got the foundation we need.
International Qualifications: If you have qualifications from outside the UK, please provide an official document at the time of application that shows how they compare to UK qualifications.
Your Schedule:
- 37.5 hours per week, Monday to Friday, 9 am - 5 pm. 🗓️
The Perks:
- 20+ days of holiday plus bank holidays – recharge your batteries! 🏖️
- Pension scheme – future planning sorted ✅
- Loads of training and development opportunities to keep you sharp 📚
- Clear pathways for career progression – let's build your future! 🚀
- A supportive and collaborative team environment – we've got your back! 🤗
What's Next?
Did you know that 90% of QA apprentices land permanent jobs after finishing their program? That's 20% higher than the national average! 🤯
Ready to Apply?
Hit that apply button to learn more and submit your application. Psst... applications might close early, so don't wait too long to get yours in! 💨
Key responsibilities
- Provide IT support via phone, email, and remote tools
- Log, manage, and update support tickets
- Troubleshoot ICT issues using appropriate tools and methods
- Install and configure hardware, software, and network devices
- Apply security best practices and follow organisational policies