It Support Level 3 Apprenticeship - Park's Motor Group
QA Limited · Scotland · ML3 0AY
About the role
🚀 Launch Your IT Career with Park's Motor Group! 🚀
Are you passionate about top-notch customer service and ready to dive into the exciting world of IT? ✨ Park's Motor Group, Scotland's leading independent motor group, is on the lookout for ambitious individuals to join our technical IT team as Apprentices! 🚗💨
About the Role:
As a vital member of our IT team, you'll be the first point of contact for customer IT support, all while getting a crash course in Park's Motor Group's amazing products and services. This is a dynamic role that demands a sharp eye for detail and teamwork. Don't worry, our experienced IT pros will be there every step of the way, guiding and mentoring you as you build your confidence and skills. 🤝
This is a 1-year apprenticeship where you'll work towards a diploma with QA, receiving continuous support and mentorship.
What You'll Be Doing:
- Answering and logging IT support calls from users. 📞
- Providing essential 1st line IT support.
- Delivering outstanding verbal and written customer service to end-users. 🗣️✍️
- Keeping users in the loop on their support ticket progress. 📈
- Troubleshooting issues using the information you're given. 🧠
- Resolving IT queries accurately, efficiently, and logging all details. 💻
- Getting hands-on with configuring and installing IT hardware (desktops, laptops, printers, switches, etc.). ⚙️
- Working independently and collaboratively within the team. 🧑💻
Tech You'll Master:
- On-premises Active Directory, Microsoft Entra ID, and Microsoft 365.
- Security platforms like CrowdStrike. 🛡️
- NinjaOne RMM, Ninja MDM, and Cisco Meraki.
Your Schedule:
- Monday to Friday, 8am – 5pm or 9am – 6pm.
- Post-apprenticeship, enjoy shift rotation including 7am – 4pm and occasional Saturdays (8am – 12pm). ⏰
Awesome Perks for You:
- Company pension scheme. 💰
- Colleague introductory scheme.
- Unbeatable discounts on new and used cars! 🤩
- Death in service benefit.
Benefits for You & Your Crew:
- Discounted servicing. 🛠️
- Subsidised car purchase scheme.
- Employee Assistance Programme.
- 24/7 remote GP. 🧑⚕️
- Medical second opinions.
- Unlimited mental health support. ❤️
- Physiotherapy help and advice.
- Savings and discounts on shopping. 🛍️
Your Future Looks Bright:
Did you know 90% of QA apprentices secure permanent jobs after completing their program? That's 20% higher than the national average! 🌟
Ready to Apply?
Hit that apply button to kickstart your IT adventure with Park's Motor Group! Please note that applications may close early, so don't delay – apply today to secure your spot! 🚀
Key responsibilities
- Provide 1st line IT support by answering, logging, and resolving user queries.
- Deliver excellent verbal and written customer service to end users.
- Keep users updated on the progress of their support calls.
- Participate in the configuration and installation of IT hardware.
- Work effectively both independently and as part of a team.