It Technician Level 3 Apprenticeship - Caspian Insurance
QA Limited · North West · M3 3BZ
About the role
Apprentice IT Support Specialist 🚀
About Us:
Caspian Insurance is a top-tier, award-winning life insurance brokerage and a rising star in financial services! ✨ We're fueled by an energetic, professional team of over 90 people who are all about next-level customer service. We're proud of our 5-star ratings on Glassdoor and Google, and our numerous awards, many of which celebrate our commitment to our clients. 🏆
The Role:
We're on the hunt for a seriously motivated and responsible Apprentice to join our awesome team! If you're someone who's got a sharp eye for detail 👀, a hunger to learn, and is ready to build a killer career, you're who we're looking for. You'll love tackling challenges, solving problems, and bringing fresh ideas to the table. Eager to grow, keen to gain qualifications, and thrive in a place where you can make a real impact? We want to hear from you! This is a full-time gig in our buzzing offices in Spinningfields, right in the heart of Manchester City Centre. 🏙️
What You'll Be Doing:
- Owning and constantly leveling up specific IT processes, including mastering our asset management system. 💻
- Rocking the ticket system to accurately log, manage, document, and smash IT issues within the Service Level Agreement (SLA). 🎯
- Teaming up with the IT Manager on all sorts of cool projects and migrations.
- Collaborating like a pro with everyone, from end-users to directors. 🤝
- Working with external partners to get software issues sorted.
What You Bring to the Table:
- Ace analytical and problem-solving skills with that all-important keen eye for detail. 🔎
- Super strong interpersonal and communication skills. 🗣️
- The ability to slay tasks solo and as part of a team.
- A proactive, results-driven mindset – you know how to prioritize and hit deadlines. ✅
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Important: You can't have an existing qualification at the same or a higher level in a similar subject to this apprenticeship.
- Got a mix of qualifications and experience? That could still work if it shows you've got the foundational skills we need.
- If your qualifications are from outside the UK, you'll need an official document comparing them to UK standards.
Working Hours:
- Initially, we'll start with 8:30 am – 5 pm for the first few weeks while you settle in.
- Once you're up to speed, the hours will shift to our standard pattern: 10 am – 7 pm (Monday to Thursday) and 8:30 am – 2 pm (Friday). ⏰
What's In It For You? (Benefits!)
At Caspian, we're all about growth, innovation, and integrity in a dynamic, inclusive space. We offer epic benefits that go way beyond your salary:
- Awesome company events throughout the year! 🎉
- Company pension. 💰
- Health Insurance and Death in Service plan. ❤️
- Exclusive high street discounts. 🛍️
- Gym membership. 💪
- HUGE development plans – you'll grow with us! We love promoting from within, so opportunities are always popping up. 📈
- Casual dress code and an early finish on Fridays! 🕊️
- Your birthday is a paid day off! 🎂
Future Prospects:
Get this: 90% of our apprentices snag permanent jobs after finishing! That's 20% higher than the national average. 🤯
Ready to Apply?
Hit that apply button to kickstart your journey with us! Don't wait too long, applications might close sooner than you think! ⏳
Key responsibilities
- Take ownership of and continuously improve specific IT processes, including managing the asset management system
- Utilize the ticket system to accurately log, manage, document, and resolve IT issues in line with the Service Level Agreement (SLA)
- Provide support to the IT Manager on various projects and migrations
- Collaborate effectively with colleagues across all levels of the business, from end users to team leaders, managers, and directors
- Work closely with external partners to resolve software-related issues