Ict Technician Level 3 Apprenticeship - Electronique
QA Limited · South East · OX29 4TT
About the role
🚀 Become a Tech Whiz: ICT Technician Apprenticeship 🚀
Ready to kickstart your career in the awesome world of tech? ✨ Electronique, a top UK systems integrator, is looking for YOU! We're all about building super-secure tech platforms like Hybrid IT, Cyber Security, and Networking Infrastructure, and we partner with the coolest tech brands to make it happen. 🤝 We help public sector heroes in Education, Healthcare, and Local Government keep essential services running smoothly. 🏥🏫
What's the Gig?
This is your chance to train up and become a qualified ICT Technician with access to a state-of-the-art IT setup. You'll learn the ropes of:
- ✅ 1st Line Hardware & Software Support: Be the go-to person for fixing tech issues.
- 📞 Call Logging: Keep track of all the important requests.
- 📦 Asset Management: Know what gear we've got!
- 🧠 General ICT Admin (with guidance): Get hands-on experience in day-to-day IT tasks.
- 💡 Other Cool ICT Services: Expand your skillset!
Your Mission, Should You Choose to Accept It:
- Deliver top-notch 1st line tech support, troubleshoot like a pro, and do remote monitoring for our customers and schools. 💻
- Log, manage, and crush incidents using our Service Management System – hitting those important deadlines is key! 🎯
- Be the main connection between our customers, our internal teams, and our awesome third-party suppliers. 🗣️
- Keep an eye on support queues, escalate when needed, and help manage our assets and changes.
- Pitch in on exciting project work and help out the Network Manager with whatever comes up. 🚀
- Crush your training programmes and stay up-to-date with Health & Safety, ISO, and company rules.
- Be a legend: keep things professional, organised, and always customer-first. 👌
Training Deets: You'll get remote training one day a week – you can do it from home or the office (we'll chat about it!). 🏡
What You Bring to the Table (Skills & Vibes):
- Awesome communication skills – you can explain tech stuff clearly. 💬
- Solid IT skills – you know your way around a computer.
- Eagle eyes for detail – nothing gets past you! 👀
- Super organised – you're a master of keeping things in order. 📅
- Fantastic customer care – you love helping people. 😊
- Team player – you work well with others. 🤝
- Loads of initiative – you get things done! 💪
- Patience – you can handle tricky situations calmly. 🧘
Your Entry Ticket (Qualifications):
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- *Important:* You shouldn't already have a qualification at this level or higher in a similar tech subject.
Got Experience? We Value That!
If you've got relevant work experience or qualifications that show you've got potential, we want to hear from you! Even a combo of experience and qualifications can get your foot in the door. 🚪
International Qualifications? No worries! Just make sure you have an official document showing how your qualifications compare to UK standards. 🌍
The Nitty-Gritty:
- You'll need an Enhanced DBS Disclosure (including the Children's Barred List) every year. 🛡️
- Get ready to lift and move IT equipment – it’s a hands-on role! 💪
- Working Hours: 37.5 hours per week, Monday to Friday, 9:00 am to 5:30 pm. ⏰
Future You?
Awesome news! 90% of QA apprentices land permanent jobs after their apprenticeship. That's 20% higher than the national average! 📈 Your future is bright with us!
Ready to Apply?
Hit that apply button to learn more! Don't wait too long – applications can close early! 🏃💨
Key responsibilities
- Deliver first line technical support, troubleshooting, and remote monitoring services to customers and schools.
- Log, manage, and resolve incidents through the Service Management System, ensuring SLA compliance.
- Act as a key point of contact between customers, internal teams, and third-party suppliers.
- Monitor support queues, escalate issues where required, and manage asset and change control activities.
- Support project work and assist with additional duties requested by the Network Manager.