Service Desk Level 3 Apprenticeship - Ocs Uk & Ireland
QA Limited · Scotland · G52 4JQ
About the role
Apprentice Service Desk Technician - OCS UK & Ireland 🚀
Ready to kickstart your career with a leading facilities management powerhouse? OCS UK & Ireland is on the lookout for ambitious individuals to join our dynamic Service Desk team as apprentices! We're talking about a company with over 50,000 incredible colleagues and a massive turnover exceeding £2 billion. We're all about making people and places the best they can be, powered by our core values: Trust, Respect, Unity, and Empowerment. This is your chance to be part of something BIG, especially as we're entering a huge growth phase! 🎉 We've got a proven track record of helping apprentices thrive, offering you the support, flexibility, and expertise you need to absolutely smash it in the facilities management world.
What You'll Be Doing:
- Tech Wizardry: Get hands-on with our job booking system, Concept. You'll be logging jobs, creating purchase orders, and becoming a true Concept guru by the end of your apprenticeship. 💻
- Problem-Solving Pro: You'll be the digital support champ for Accounts Payable, diving into Microsoft Dynamics 365 Finance & Operations. Your mission? Resolving supplier invoice queries and making sure the invoicing process is smoother than a fresh coat of paint. 🎨
- The Go-To Guru: Become the first point of contact for our awesome customers and stakeholders. You'll be a whiz with Microsoft packages, Teams, and shared drives, accessing crucial internal documents. Plus, you'll be handling inquiries via face-to-face chats, emails, and phone calls. Your role is key to keeping communication flowing between clients, management, and our supply chain! 📞📧
- Project Powerhouse: Lend a hand to our project team with estimating and tender processes, helping us deliver exciting maintenance projects across our sites. 🛠️
- Efficiency Ace: Proactively work to reduce the backlog of delegated contract work-in-progress (WIP) and chase supplier invoices to ensure everything is paid on time. Let's keep things ticking! ⏱️
What We're Looking For:
- You're eager to learn and develop your PC skills (we'll teach you the ropes, don't worry! 😉).
- You can work solo and also be a fantastic team player. 💪
- You've got seriously good communication skills. 🗣️
The Perks:
- Salary: £18,000 per year. 💰
- Hours: A solid 37.5 hours per week, Monday to Friday, 8am - 4:30pm. ⏰
- Healthy Habits: Fresh fruit delivered daily! 🍎
- Future Security: A great pension plan to look after your future. 🛡️
- Well-Deserved Breaks: Generous annual leave. 🏖️
- Amazing Career Prospects: Get this – 90% of our apprentices land permanent jobs after their program, which is a whopping 20% higher than the national average! 🌟
Ready to Apply?
Hit that apply button to learn more and throw your hat in the ring! We recommend applying sooner rather than later, as applications might close before the deadline. Don't miss out! ✨
Key responsibilities
- Log jobs and raise purchase orders using the job booking system.
- Provide digital support to Accounts Payable and resolve supplier invoice queries.
- Act as the first point of contact for customers and stakeholders, managing inquiries across various channels.
- Support the project team with estimating and tender processes for maintenance projects.
- Proactively manage work-in-progress (WIP) and chase supplier invoices to ensure timely invoicing.