Digital Support Level 3 Apprenticeship - Rite Home

About the role

Join the Rite Home crew and level up your career in property! 🏠✨ We're not your average property company; we're a squad of experts from estate agency, property management, and financial services, all coming together to create something next-level. We're all about building long-term relationships – many of our clients are practically friends! They trust us to manage and grow their property portfolios because we always put them first. 🤝

Your Role:

This is a demanding yet highly rewarding gig right at the heart of the business. You'll need to be super organised, have an eye for detail, and be able to juggle multiple things in a fast-paced environment. You'll gain epic industry experience while supporting key operational and client-facing processes. 🚀 This role is also a killer stepping stone for career progression, with previous QA apprentices smashing it in roles like Senior Lettings Negotiator, Property Manager, and Accounts Assistant, opening doors to exciting long-term opportunities in the property world. 📈

What You'll Be Doing:

• Be the main face of our front desk, offering a friendly and warm welcome to everyone who visits. 👋
• Become the super user of our internal system, SME. 💻
• Work in a helpdesk environment, becoming the go-to person for internal colleagues and clients. 📞
• Respond to viewing requests, chat with clients, book appointments, and upload everything to our diary management system. 🗓️
• Be a key part of our team, providing prompt communication updates via Teams. 💬
• Use Signable software to create tenancy documents and send them to tenants online. ✍️
• Be the central point for clients and landlords, taking calls, transferring them, and taking messages. ☎️
• Use Homelet software for tenant applications. ✅
• Follow up on incoming references and applications to make sure our clients' electronic files are complete. 📂

What We're Looking For:

• Someone comfy with tech and eager to learn new digital skills. 💡
• Good organisation skills and attention to detail. 💯
• Confident communicating with others (clients and teammates alike!).🗣️
• A positive attitude and a real willingness to learn. 😊

Perks:

• Awesome transport links nearby. 🚆
• A chill, supportive work environment. 😌
• The chance to level up to a property management role in a year or two. 🌟

Future Prospects:

90% of QA apprentices secure permanent employment after completing their program – that's 20% higher than the national average! 🎉

How to Apply:

Ready to join the Rite Home team? Click the apply button to find out more and submit your application. Please note that applications might close early, so don't wait too long to apply! 🏃‍♀️💨

Key responsibilities

• Manage front desk operations and welcome visitors to the office.
• Serve as the central point of contact for internal colleagues and clients in a helpdesk environment.
• Coordinate viewing requests, client contact, and appointment scheduling.
• Produce tenancy documents and process tenant applications using dedicated software.
• Utilise internal systems and provide prompt communication updates.

Skills