Digital Application Support Level 3 Apprenticeship - Carpenters Law
QA Limited · Scotland · G2 6LU
About the role
Join Carpenters Group as a Digital Legal Support Apprentice! 🚀 We're a top UK insurance and legal services provider, driven by our values: Professionalism, Teamwork, Quality, and Respect. ✨ Our diverse team delivers top-notch, yet friendly service, making us a great place to grow your career.
About the role 🧑💻
As a Digital Legal Support Apprentice, you'll be a key player in supporting clients through their personal injury claims journey. You'll handle everything from managing case files and prepping legal docs to chatting with clients and backing up our fee earners. This is your chance to build awesome legal and digital skills while keeping our Legal Customer Service Team on point!
What you'll be doing:
- Be the first point of contact for clients and other parties, keeping them in the loop and answering questions professionally and ASAP. 📞
- Become a pro at our Visual Files case management system, ensuring all client claim data is accurate and compliant. 📂
- Connect with counsel and legal reps via Visual Files to keep caseloads updated and accessible for fee earners. 🤝
- Crunch data accurately using tools like Microsoft Excel to support business decisions. 📊
- Master digital tools to schedule client and internal meetings smoothly. 🗓️
- Team up with stakeholders to prepare data insights that boost efficiency and client service. 📈
- Handle the secure transfer and storage of digital files across shared drives. 📁
- Help create company-wide communications and digital presentations. 📣
- Live on Microsoft Teams daily for communication, info sharing, and meetings – honing your digital collaboration skills. 💻
Skills that would be cool to have (but we'll train you!):
- Super accurate with a keen eye for detail. 👀
- Enthusiastic and positive attitude – ready to learn! 😄
- Strong communication skills, both written and verbal. 🗣️
- Good literacy and numeracy skills. 🔢
- Basic know-how of MS Word and Excel. 📝
- You get how important amazing client care is. ❤️
Hours:
37.5 hours per week, Monday to Friday, 9am - 5:30pm. ⏰
Perks:
- 2 paid volunteering days for causes you care about. 💖
- Medicash cash plan: get money back for dental, physio, and optical appointments. 🦷💪👁️
- Active Wellbeing Champions network for mental health support. 🧘♀️
- Loads of training and development opportunities. 📚
- Fun funded social events to hang out with your colleagues. 🎉
- Life assurance scheme (4 x salary). 🛡️
- Pension scheme. 💰
Your Future:
Seriously awesome! 🌟 90% of QA apprentices land permanent jobs after finishing – that's 20% higher than the national average! 🏆
Ready to apply?
Hit that apply button to find out more! 😉 Psst, applications might close early, so don't wait! ⏳
Key responsibilities
- Act as the first point of contact for clients and third parties, managing claims and responding to queries.
- Update and maintain client claim records within the case management system, ensuring data accuracy.
- Liaise with counsel and other legal representatives to keep caseloads fully up to date.
- Manage and schedule client and internal meetings using digital tools and platforms.
- Manage the secure transfer and storage of digital files, supporting seamless collaboration between teams.