It Helpdesk Support Level 3 Apprenticeship - John Finch Computers Ltd

About the role

Cloud Support Specialist Apprentice ☁️🚀

Are you ready to kickstart your career in the fast-paced world of cloud tech? We're on the hunt for a motivated apprentice to join our squad and level up with a Level 3 apprenticeship! This is your golden ticket to dive into cloud computing, IT support, and all things digital. 💻✨

As our first line of defence for customers, you'll be smashing it by supporting Microsoft 365, Azure, and cloud apps, all while getting hands-on experience in a real-deal professional setting. You’ll learn the ropes of troubleshooting tech gremlins, managing user accounts like a boss, keeping our documentation on point, and delivering customer support that’s next level. 🤩

Perfect for anyone who's obsessed with tech, hungry to learn, and dreaming of a long-term career in cloud and IT services. 🌟

What You'll Be Doing:

• Being the go-to for first-line tech support via phone, email, and our ticketing system – you’ll know when to call in the cavalry for tricky stuff. 📞
• Supporting all things Microsoft 365: Outlook, Teams, SharePoint, OneDrive, and making sure user accounts are sorted.
• Creating and managing user accounts, permissions, resetting passwords, and diving into Microsoft Entra ID. 🔑
• Troubleshooting issues across Microsoft 365, Windows, cloud services, hardware, peripherals, and basic networking wizardry. 🌐
• Keeping our service desk records fresh and helping build our internal knowledge bases. 🧠
• Delivering awesome, friendly customer support and building those epic customer relationships. 😎

What You'll Need:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Just a heads-up: you can't already have a qualification at this level or higher in a similar subject.
• Got some experience? We're all about potential! Relevant experience or qualifications that show you're ready to crush this programme can get you in the door. Even a combo of qualifications and experience counts!
• If your qualifications are from abroad, make sure you have an official document comparing them to UK standards. 🌍

Bonus Points (Nice to Have):

• Familiarity with Microsoft 365.
• Knowledge of Windows operating systems.
• A peek into cloud technologies.
• Understanding of computer hardware.
• Grasping of basic networking concepts.
• Awareness of cybersecurity fundamentals.
• Experience with IT administration.

The Ideal You:

• You're genuinely passionate about tech and cloud services. 🔥
• You're super enthusiastic and can't wait to learn.
• You can chat clearly and confidently with customers and your team. 🗣️
• You've got killer organisational skills and an eye for detail.
• You're a self-starter, motivated, and always bring a positive vibe.
• You can totally work solo or be a legend as part of a team.
• You're committed to constantly leveling up your tech skills and professional game. 📈

The Deets:

• Hours: 40 hours per week, Monday to Friday, 9am – 5:30pm. 🗓️
• Salary: £17,000 - £19,000 per year, depending on your awesome experience. 💰
• Perks: Loads of ongoing training and chances to grow your career, plus a super supportive and experienced team. 🤗

Your Future:

We're all about growing our talent from within! As an IT Support Apprentice, you'll snag practical experience and a recognised Level 3 apprenticeship qualification. Nail this, and you'll be perfectly positioned for more senior IT roles or even further technical studies. 🚀

Ready to Apply?

Hit that apply button to dive in and find out more! Psst... applications might close early, so don't wait too long! 😉

Key responsibilities

• Provide first-line technical support.
• Support Microsoft 365 services and user account management.
• Create and manage user accounts, permissions, and password resets.
• Troubleshoot technical issues across various platforms.
• Maintain service desk records and contribute to documentation.

Skills