It Service Desk Level 3 Apprenticeship - Cvc
QA Limited · London · WC2R 0AG
About the role
Job Title: IT Support Apprentice 🚀
About CVC:
CVC is a top-tier global private markets manager with a focus on private equity, secondaries, credit, and infrastructure. We operate through a network of 30 local offices worldwide and manage €212 billion in assets. 🌍
The Role:
Dive into the world of IT with our Global Service Desk! 💻 You'll be a key player supporting our UK offices, tackling hardware requests, building equipment, providing walk-up support, deploying laptops, and managing hardware disposal. This is your chance to get hands-on experience while completing an 18-month structured Cloud Support Specialist apprenticeship. 🎓 You'll build crucial technical and professional skills, paving the way for a career as a well-rounded IT Support Engineer. As you grow and impress with your skills, knowledge, and operational understanding, we’ll explore opportunities for you to take on more complex technical tasks. 🌟
What You'll Bring:
- A serious passion for tech and a burning desire to build a killer career in IT. 🔥
- Solid general IT knowledge and confidence with Windows, Microsoft 365, and everyday tech. 🖱️
- An eagle eye for detail and the ability to follow processes to the letter. 🧐
- Awesome communication skills, both written and spoken. 🗣️
- A customer-first attitude, ready to deliver top-notch service. ✨
- Professional, approachable, and confident interacting with everyone, from trainees to top execs. 👍
- A can-do attitude, eager to learn, ask questions, and soak up feedback. 🌱
- Boss-level organization and time management skills to juggle multiple tasks in a fast-paced environment. ⏱️
- Ability to rock it solo and be a superstar team player. 🤝
- Accountability, reliability, and a seriously strong work ethic. 💪
- Comfort and skill with practical, hands-on tasks like building laptops, deploying hardware, collecting equipment, and managing disposals. 🛠️
- Adherence to security, health & safety, and data handling procedures when working with IT equipment. 🛡️
- Willingness to travel between local office sites when needed. 🚗
We're Searching For Individuals Who Are:
- Curious and always asking "why?" 🤔
- Pumped about learning new technologies. 🚀
- Cool as a cucumber under pressure. 🧊
- Resilient and adaptable to change. 🤸
- Friendly and easy to approach. 😊
- Proactive and ready to take the lead. ⚡
- Thriving in a busy, ever-evolving environment. 🌪️
- Proud of delivering high-quality work. 💯
Bonus Points If You Have:
- Previous experience in customer service, retail, hospitality, or any support role. 🌟
- A personal tech obsession through hobbies like gaming, PC building, or self-study. 🎮
- Exposure to basic IT concepts like networking, Windows troubleshooting, or Microsoft 365. 🌐
- Any IT-related qualifications (GCSE/A-Level Computer Science, CompTIA ITF+, Google IT Support, etc.). 🏆
- Awareness of cloud tech like Microsoft Azure or AWS. ☁️
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Must not hold an existing qualification at the same or higher level in a similar subject to this apprenticeship.
- We're open to considering combinations of qualifications and experience that show you have the foundational skills needed!
- If you have international qualifications, please provide an official document comparing them to UK standards at the time of application. 🗺️
Working Hours:
9am - 5pm ⏰
Perks & Benefits:
- Pension plan 💰
- Global private medical insurance 🏥
- Leisure travel insurance ✈️
- Health screening 🩺
- Mental health support through a confidential service 🧘
- Employee assistance programme 🤝
- Cycle to Work scheme 🚲
- Give as you earn charity donations 💖
- Season ticket loan 🎟️
- Discretionary bonus 🎉
Your Future:
90% of QA apprentices land permanent roles after finishing their programs – that's 20% higher than the national average! 🚀
How to Apply:
Ready to launch your IT career? Click the apply button to learn more and submit your application! 🖱️ Don't wait too long – applications might close early! ⏳
Key responsibilities
- Support UK offices with hardware-related requests
- Perform equipment builds and laptop deployments
- Provide walk-up support
- Manage hardware disposals
- Complete other first-line IT tasks