It Support Higher Apprenticeship - Certum Limited
QA Limited · Scotland · G73 3TW
About the role
🚀 IT Support Apprentice with Certum Limited 🚀
Ready to launch your IT career? Certum Limited, a booming Managed Service Provider in Glasgow, is on the hunt for a driven apprentice to join our expanding team! 💻 We provide top-notch IT support to a diverse range of clients across Scotland and the UK, specialising in the Microsoft stack. This is your golden ticket to dive headfirst into the world of IT support! 🌟
We've got a legendary track record of nurturing apprentices, guiding them with their studies and helping them climb the ladder to senior roles. 📈 You'll be rocking a hybrid role, getting hands-on experience both out in the field and on our Helpdesk. This means a full UK driving license is a must! 🚗 In this role, you'll rapidly boost your IT knowledge and skills, perfectly complementing your apprenticeship coursework. If you're all about drive and ambition, this is the perfect way to kick-start your IT journey! 🔥
What You'll Be Doing:
- Providing technical wizardry for incoming queries on software, hardware, and networking, both remotely and on-site. 🧙♂️
- Masterfully recording all interactions and updates in our ticketing system, keeping your tickets sparkling with relevant notes. ✨
- Keeping our centralised documentation platform updated to reflect all client network and service changes. ✍️
- Answering customer calls with a smile and logging support tickets with precision. 📞
- Crushing all tickets and incidents within our agreed Service Level Agreements (SLAs). 🎯
- Taking ownership and managing your own ticket workload like a pro. 💪
- Assembling and maintaining PCs, laptops, and other end-user hardware. 🛠️
- Keeping client and internal documentation ship-shape. 📄
What We're Looking For:
- A valid full UK driving license. 🔑
- A solid understanding of technology and business tech. 💡
- Superb problem-solving skills. 🧠
- Excellent customer service abilities. 😊
- Fantastic organisation skills. 🗂️
- Stellar communication skills. 🗣️
Your Week:
- 37.5 hours per week, Monday to Friday, 9am - 5:30pm. ⏰
The Perks:
- 20 days annual holiday + 8 bank holidays (rising to 25 days + 8 bank holidays after 2 years). 🏖️
- Company health insurance after 2 years of service. 🏥
- Company pension contributions. 💰
- Study materials and exams covered. 📚
If you're ready to level up your IT career, this is the role for you! 🚀
Future Prospects:
An amazing 90% of our QA apprentices secure permanent employment after finishing their course – that's a massive 20% higher than the national average! 🎉
Ready to Apply?
Hit that apply button to find out more and submit your application. Psst... applications might close early, so don't delay! ⏳
Key responsibilities
- Providing technical support for incoming queries relating to software, hardware and networking remotely and on-site
- Recording and logging support tickets into the helpdesk platform
- Managing and responding to tickets and incidents within agreed SLAs
- Updating and maintaining client and internal documentation
- Building PCs, laptops and other end user hardware