Customer Service Advisor – Apprenticeship
EE · Wales · CF83 1AB
About the role
Job Title: Customer Service Superstar 🚀
Location: Merthyr Tydfil 📍
Type: Full-time, Permanent 🤝
Salary: £20,280 per year (£10.40 per hour) 💰
Are you ready to dive into a career that's going places? ✨ We're looking for bright sparks like you to join our award-winning apprenticeship scheme at EE! If you're bursting with enthusiasm, eager to learn, and keen to build an amazing career, then WOW, you could be exactly who we're looking for. 🤩
As part of our customer service team, you'll be the go-to person for our customers, using your charm and brilliant communication skills to make sure they have the best EE experience possible. 📱 Whether it's explaining bills, contracts, or the coolest new smartphone features, you'll be there to help.
No matter your background, if you've got the energy, talent, and ambition to kick-start an awesome career, EE is the place for you. Get ready to learn loads, earn while you learn, work towards an NVQ, and enjoy all the perks of working for Britain's leading mobile network. 🌟
We're more than just a team; we're a family! 🤗 This family vibe extends to our customers too. Your mission will be to deliver an exceptional and personal service every single time.
Your Future With Us:
We're all about helping you grow and develop. 🌱 Our Aspire programme is a fantastic opportunity to learn new skills and explore career paths in areas like HR, Marketing, Finance, Design, and Management – no matter your current experience! We're here to support your journey every step of the way. 🚀
What's In It For You?
Joining the EE family means getting loads of amazing benefits:
- A cracking starting salary of £20,280 + incentives 🎉
- Flexible working options to fit your life 🤸
- Massive discounts on EE & BT products (save hundreds! 💸)
- Brand new, state-of-the-art workplaces ✨
- Volunteering days to give back to your community 💖
- Optional Private Healthcare & Dental 🦷
- Share scheme to invest in EE at a discount 📈
- 25 days holiday (with the option to buy more!) ☀️
- Optional Pension scheme for your future 🏡
- Critical Illness cover & Childcare vouchers 🍼
- Gym membership discounts 💪
- Family discounts off attractions all year round 🎡
- Plus, free parking, subsidized canteen, free tea & coffee, and a concierge service! ☕️🅿️
Ready to join the best? Let's chat! 👋
Key responsibilities
- Ensure customers experience the best of EE.
- Help customers with queries regarding their bill and contract.
- Assist customers with features on their new smartphone.
- Provide an exceptional and personal service to customers.
- Engage in learning and training towards an NVQ.