Customer Service Advisor – Apprenticeship
EE · Wales · CF39 0AB
About the role
Customer Service Superstar 🌟 Apprenticeship at EE!
Location: Merthyr Tydfil 📍
Type: Full-time, Permanent 🗓️
Salary: £20,280 per year (£10.40 per hour) 💸
About the Gig:
Ready to level up your career and get paid for it? 💪 If you're buzzing with enthusiasm, a bit of brilliance, and a clear vision for your future, then EE wants YOU!
Join our award-winning apprenticeship scheme and use your charm and passion to give our customers the ultimate EE experience. 🤩 You'll be the go-to guru for everything from bills and contracts to mastering the latest smartphone features. 📱
No matter your background, all you need is the energy, talent, and ambition to kickstart an epic career at EE. Get ready to learn a ton, earn good money, get certified with an NVQ, and enjoy all the perks of working for the UK's coolest mobile network. 🚀
We're more than just a team at EE; we're a family, and that extends to our customers too. Your mission? To deliver exceptional, personal service every single time. ❤️
Your Future With Us:
We're all about helping you grow! 🌱 Our "Aspire" programme is your ticket to exploring new subjects and launching a career in areas like HR, Marketing, Finance, Design, Reporting, Management, and loads more. Ask us for the deets! 😉
Are You Our Kind of Awesome?
We believe in a personal approach, treating you how you want to be treated. We're building a community where everyone belongs. 🙌 EE celebrates diversity – all ages, races, sexualities, disabilities, religions, and gender identities are welcome here. ✨
What's In It For You? (Besides an amazing career!)
- A sweet starting salary of £20,280 + bonuses! 💰
- Flexible working that fits YOUR life. 🔄
- Massive discounts on EE & BT products (save big on your phone & broadband!). 💯
- Brand spanking new, state-of-the-art contact centres. 🏢
- Paid volunteering days to give back to your community. 🤝
- Optional Private Healthcare & Dental for you and your fam. 👨👩👧👦
- Invest in EE with our discounted share scheme. 📈
- 25 days holiday (with the option to buy more!). 🏖️
- Optional Pension scheme for your future. 🛡️
- Critical Illness cover.
- Childcare vouchers. 👶
- Gym membership discounts. 🏋️♀️
- Discounts on family attractions all year round. 🎟️
- The little extras: FREE parking, subsidised canteen, FREE tea & coffee, and even a concierge service! ☕
Ready to Join the EE Family?
If you're nodding along and thinking "This is me!", we'd love to chat. Get in touch and let's start this journey! 🎉
Key responsibilities
- Deliver exceptional and personal service to customers.
- Assist customers with enquiries regarding their bill.
- Support customers with understanding their contract.
- Guide customers on specific features of their new smartphone.
- Actively participate in training towards an NVQ qualification.