Apprentice Customer Service Advisor
EE · South West · PL5 1AA
About the role
Join the EE Family as a Customer Service Apprentice! 🚀
Location: EE Plymouth 📍
Type: Full-Time, Permanent 💯
Salary: £20,280 per year / £10.40 per hour 💰
Start Date: 17/03/2025 🗓️
The Role:
Ready to kickstart your career and get paid for it? ✨ Are you brilliant, eager to learn, and passionate about building a future? Then you could be the next big thing at EE! Join our award-winning Apprenticeship scheme where your energy and enthusiasm will ensure every customer has an amazing EE experience. You’ll be helping people with everything from their bills and contracts to mastering their new smartphone. 📱 No matter your background, all you need is the drive and ambition to launch an incredible career with us. Get ready to learn a ton, earn well, gain an NVQ qualification, and enjoy perks from the UK's leading mobile network. We’re more than a team; we’re a family, and that extends to our customers too. Your mission? To deliver exceptional, personal service every single time. ❤️
Your Future With Us:
We're all about helping you grow! 🌱 Your career progression is our priority, and we’ll be with you every step of the way to support your journey.
Are You Our Perfect Match?
We believe in a personal approach where you're treated with respect. We’re dedicated to building a community where everyone feels they belong. We celebrate diversity in all its forms – age, race, sexuality, disability, religion, or gender identity. Everyone is welcome here! 🌈
What's In It For You?
Becoming part of the EE family means loads of awesome benefits:
- A fantastic starting salary of £20,280 + incentives! 💸
- Huge discounts on EE & BT products (mobile, broadband, and more!) – save hundreds annually! 🤑
- Support to shape your career path and achieve your goals. 🗺️
- Season Ticket Travel Loan to help with your commute. 🚆
- Volunteering days to give back to your community. 🤝
- Optional Private Healthcare and Dental. 🦷
- And the little things: free tea & coffee, and even a concierge service! ☕
What Are You Waiting For?
If you're ready for an exciting new chapter, we want to hear from you! Let’s start the conversation. 👋
Key responsibilities
- Deliver exceptional and personal customer service.
- Assist customers with inquiries regarding bills, contracts, and smartphone features.
- Ensure a positive customer experience during every interaction.
- Actively engage in learning and training to achieve an NVQ qualification.