Apprentice Customer Service Advisor
EE · South West · PL7 1AA
About the role
Customer Service Apprentice at EE Plymouth 📱
Location: EE Plymouth
Type: Full-time, Permanent
Salary: £20,280 per year / £10.40 per hour
Start Date: 17/03/2025
The Opportunity ✨
Ready to kickstart your career? Want to get paid while you learn and grow? EE is looking for enthusiastic, ambitious individuals like you to join our award-winning Apprenticeship scheme! You'll be the friendly face and voice of EE, helping our customers navigate everything from their bills and contracts to the coolest features on their new smartphones. 🤳
No prior experience needed – just bring your energy, talent, and a desire to excel. You'll gain hands-on experience, earn a solid salary, work towards an NVQ qualification, and enjoy all the perks of being part of Britain's leading mobile network. 🚀
At EE, we're more than just a team; we're a family that extends to our customers. Your mission is to deliver exceptional, personal service every single time.
Your Future With Us 📈
We're invested in your career journey! We're passionate about helping you develop your skills and achieve your professional goals. We'll be there to support you every step of the way.
Who We're Looking For 🌟
We believe in a personal, supportive environment where everyone feels valued and belongs. We celebrate diversity in all its forms – age, race, sexuality, disability, religion, or gender identity. Everyone is welcome at EE. We're looking for individuals with energy, talent, and ambition.
What's In It For You? 🎉
- Great Starting Salary: £20,280 per year, plus incentives! 💰
- Huge Discounts: Save hundreds of pounds annually on EE & BT products (Mobile, Broadband, etc.). 💸
- Career Development: We're committed to helping you build the career you want. 🛠️
- Season Ticket Travel Loan: Get your commute paid for upfront. 🚆
- Volunteering Days: Give back to your local community. 💖
- Optional Benefits: Private Healthcare and Dental.
- Everyday Perks: Free tea & coffee, plus a concierge service. ☕
Ready to Join the EE Family? 🤝
If you're ready for an exciting career move, we want to hear from you! Let's start the conversation.
Key responsibilities
- Ensuring customers experience the best of EE during every interaction.
- Providing consistently exceptional and personal service to all customers.
- Assisting customers with inquiries related to billing, contracts, and smartphone features.
- Actively engaging in learning and training to achieve an NVQ qualification.
- Utilising charm, enthusiasm, and belief to foster positive customer interactions.