Apprentice Customer Service Advisor
EE · South West · PL30 3AA
About the role
EE Plymouth: Customer Service Apprentice 🚀
Location: EE Plymouth
Type: Full-Time, Permanent
Salary: £20,280 per year (£10.40 per hour)
Start Date: 17/03/2025
Are you ready to kickstart your career? ✨ Want to get paid while you learn and grow? At EE, we're looking for enthusiastic and ambitious individuals to join our award-winning Apprenticeship scheme!
What you'll be doing:
As part of our customer service team, you'll be the go-to person for our customers, helping them navigate everything from their bills and contracts to the latest smartphone features. 📱 You'll use your energy and belief in EE to ensure every customer has an amazing experience.
Who you are:
You can come from *any* background! All you need is the drive, talent, and ambition to launch an incredible career with us. Get ready to learn tons, earn fast, gain an NVQ qualification, and enjoy all the perks of working for Britain's most cutting-edge mobile network. 💡
Your Future with EE:
We're super passionate about helping you progress! 📈 We'll support your growth and development every step of the way, helping you achieve your career goals.
Why EE? We're a Family! 👨👩👧👦
We believe in a personal and inclusive environment where everyone feels they belong. We celebrate diversity in all its forms – age, race, sexuality, disability, religion, or gender identity. Everyone is welcome here! 🌈
What's in it for you? 👇
- 💰 Great Salary: £20,280 per year, plus potential incentives.
- 📱 Huge Discounts: Save hundreds annually on EE & BT products (Mobile, Broadband & more!).
- 🚀 Career Path Support: We're dedicated to helping you build the career you want.
- 🚆 Season Ticket Travel Loan: Get help funding your commute upfront.
- 🌍 Volunteering Days: Give back to your local community.
- 🏥 Optional Healthcare: Private Medical and Dental cover for you and your family.
- ☕ The Little Things: Free tea & coffee, and even a concierge service!
Ready to join the EE family? Let's chat! Get in touch to start the conversation. 👋
Key responsibilities
- Ensure customers experience the best of EE in every interaction.
- Provide assistance on billing, contract, and smartphone functionalities.
- Deliver exceptional and personal customer service.
- Actively participate in training towards an NVQ qualification.
- Embody charm, enthusiasm, and belief in customer interactions.