Apprentice Customer Service Advisor

About the role

Join the EE Family as a Customer Service Champion! 🚀

Location: EE Plymouth 📍

Type: Full-Time, Permanent 🤝

Salary: £20,280 per year (That's £10.40 per hour! 💰)

Start Date: 17/03/2025 🗓️

Ready to make moves? 🤔

Are you energetic, eager to learn, and seriously aiming to kickstart your career? ✨ If so, you could be exactly who we're looking for at EE!

Jump aboard our multi-award-winning Apprenticeship scheme and use your natural charm and enthusiasm to give every EE customer an unforgettable experience. You'll be the go-to person for everything from bills and contracts to mastering the coolest features on the latest smartphones. 📱

No matter your background, all you need is the drive, talent, and ambition to launch an incredible career with Britain's most cutting-edge mobile network. Get ready to learn a ton, earn fast, train towards an NVQ, and enjoy all the awesome perks that come with being part of EE. 💯

We're more than just a team; we're a family, and that extends to our customers too. Your mission is to deliver exceptional and personal service every single time. 🌟

Your Future with EE:

We're all about helping you grow! 🌳 We're passionate about your development and will support you every step of the way to achieve your career goals.

Are You Our Next Star? ⭐

We believe in a personal touch, where you're treated how you'd want to be treated. We're committed to building a community where everyone feels they belong. We celebrate diversity in all its forms – age, race, sexuality, disability, religion, or gender identity. Everyone is welcome at EE! ❤️🧡💛💚💙💜

What's In It For You? 🎉

• Awesome Pay: A fantastic starting salary of £20,280 plus potential incentives! 💸
• Huge Discounts: Save hundreds every year on EE & BT products (Mobile, Broadband, and more!). 🤑
• Career Growth: We're dedicated to your development and will help you build the career you want. 📈
• Travel Loan: A Season Ticket Loan to help you pay for your commute upfront. 🚆
• Give Back: Paid volunteering days to make a difference in your community. 💖
• Wellness: Optional Private Healthcare and Dental cover. 🦷
• Little Luxuries: Free tea & coffee, and even a concierge service! ☕

What Are You Waiting For? ⏳

Think you're a perfect fit? We'd love to hear from you! Let's get the conversation started. 💬

Key responsibilities

• Provide exceptional and personal customer service.
• Assist customers with inquiries regarding bills, contracts, and smartphone features.
• Engage proactively in learning and training towards an NVQ qualification.
• Represent EE with enthusiasm and belief in all customer interactions.

Skills