Apprentice Customer Service Advisor
EE · North East · DL17 0AA
About the role
📍 Location: Darlington
🗓️ Full-time: Permanent
💰 Salary: £20,280.00 per year | £10.40 per hour
🚀 The Role 🚀
Ready to kickstart your career and get paid while you do it? 💸 Got a spark of brilliance and a hunger to keep learning? If building a solid career is your goal, then EE could be your next big move!
Join our multi-award-winning Apprenticeship scheme and use your charm, enthusiasm, and belief to give our customers the ultimate EE experience every time they connect with us. In our customer service team, you’ll be the go-to person for everything from understanding bills and contracts to mastering the latest smartphone features. 📱
No matter your background, all you need is the energy, talent, and ambition to launch an amazing career at EE. So buckle up, get ready to learn tons, earn fast, gain training towards an NVQ, and enjoy all the awesome perks that come with being part of Britain's most cutting-edge mobile network. ✨
We're more than just a team at EE; we're a family, and that includes our customers! Your mission will be to ensure they receive an exceptional and personal service, every single time. ❤️
🌟 Your Future With Us 🌟
We're passionate about helping you climb the career ladder and are fully committed to your growth and development. When you're ready for your next step, we'll be right there, supporting you all the way to where you want to be. 🪜
🤔 Wondering If You’re What We’re Looking For? 🤔
We believe in creating a truly personal environment where you're treated with respect. We're committed to building a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences and embrace diversity at every level. Everyone is welcome at EE! 🌈
🎁 Wondering What’s In It For You? 🎁
Becoming part of the EE family unlocks a treasure trove of benefits, including:
- A great starting salary of £20,280 with exciting incentives throughout the year. 🎉
- Massive discounts on EE & BT products, including Mobile and Broadband – saving you hundreds of pounds annually! 🤑
- Volunteering days to give back to your local community. 🤝
- Optional Private Healthcare and Dental for you and the family. 🦷
- A share scheme to invest in the company at a discounted rate. 📈
- 25 days holiday with the option to buy more. 🏖️
- Optional Pension scheme to protect your future. 🛡️
- Critical Illness cover. 💯
- Childcare vouchers. 👨👩👧👦
- Gym membership discounts. 💪
- Discounts on attractions for the family all year round. 🎟️
- The little extras: free parking on-site, subsidized canteen, free tea and coffee, and even a concierge service. ☕🅿️
✨ What Are You Waiting For? ✨
Think you’d be a fantastic fit? We’d love to hear from you! Get in touch to start the conversation. 📞
Key responsibilities
- Providing exceptional and personalised customer service.
- Assisting customers with their bills, contracts, and smartphone features.
- Ensuring a positive overall experience for every customer interaction.
- Actively engaging in all learning and training required for an NVQ qualification.
- Contributing to a supportive and customer-focused team environment.